聆聽(tīng)者/Listener
Many people neglect this most important communication skill.
許多人忽視了這一最為重要的溝通技巧。
Do you know that we spend an average of our waking day communicating?
你是否積壓物資我們醒著時(shí)有一半的時(shí)間是用來(lái)溝通的?
Of this communication time, 9% is spent writing, 16% reading, 30% talking and 45% listening.
在這段時(shí)間里，9%是通過(guò)寫，16%是讀，30%是說(shuō)而45%是用來(lái)聽(tīng)。
Immediately after hearing something, most of us can recall only 50% of what we hear. Within two to eight weeks, we can recall only 25% or less of the original message. Our mental attitudes reduce our ability to retain what we hear.
一聽(tīng)完某件事，大多數(shù)人只能記住其中之一的50%，兩至八個(gè)星期內(nèi)，我們只能記得原信息的25%，甚至更少。我們的精神狀態(tài)削弱了我們的記憶能力。
Some suggestions to being a good listener are mentioned below.
以下是關(guān)于怎樣做個(gè)好聽(tīng)眾的建議：
First of all, stop talking----you can’t listen while you are talking.
首先，停止講話——你說(shuō)話時(shí)是無(wú)法聽(tīng)。
Ask questions----when you don’t understand, when you need further clarification, when you want them to like you and when you want to show that you are listening.
問(wèn)問(wèn)題——如你不甚理解，你需要進(jìn)一步澄清，當(dāng)你希望他們喜歡你并且想證明你正在聽(tīng)時(shí)。
Don’t interrupt----give them time to say what they have to say.
不要打岔——給他們時(shí)間說(shuō)他們必須說(shuō)的一切。
Concentrate on what they are saying---- actively focus your attention on their words, their ideas and their feelings as they relate to the subject.
集中精神聽(tīng)他們說(shuō)——當(dāng)他們說(shuō)到主題時(shí)，主動(dòng)把你的注意力放在你們的言語(yǔ)思想和感情上。
Look at the prospect---- by looking, it gives them confidence that you are, in fact, listening. It helps you to concentrate too.
望著前方——通過(guò)望對(duì)方，對(duì)方就更有信心，說(shuō)明你正聽(tīng)他說(shuō)話，這也有助于你集中精神。
Leave your emotions behind----try to forget your own worries and problems. Leave them outside of the meeting room. They will prevent you from listening well.
擱置情感——暫時(shí)忘記你自己的煩惱和問(wèn)題，把它們都通通留在會(huì)議室門外，因?yàn)樗鼈儠?huì)讓你沒(méi)法好好聽(tīng)。
Understand the main points ----concentrate on the main ideas and not the illustrative material.
理解要點(diǎn)——集中精力聽(tīng)主要意思而非說(shuō)明性材料。
Don’t argue mentally----when you are trying to understand other people, it is a handicap to argue with them mentally as they are speaking. This only sets up a barrier between yourself and the speaker.
切忌激烈地爭(zhēng)論——如果你想理解別人哀兵必勝說(shuō)的話，那么在別人說(shuō)話的時(shí)候與別人激烈地爭(zhēng)論就會(huì)成為一大障礙。這只會(huì)在你與說(shuō)話人之間設(shè)下一道鴻溝。
Use the difference in rate----you can listen faster than you can talk. So use this rate difference to your advantage by staying on the right track, anticipating what they are going to say, thinking back over what they have just said and evaluating the development of their argument. You speak at about 100 to 150 words per minute, but you think at 250 to 500.
不同的速率——聽(tīng)總快過(guò)說(shuō)。因此你應(yīng)該通過(guò)不同的估計(jì)以發(fā)揮你的優(yōu)勢(shì)。比如站在合適的位置，設(shè)想一下他們要說(shuō)些什么，回想一下他們剛剛說(shuō)了什么，并估計(jì)下段進(jìn)展如何，說(shuō)話時(shí)的語(yǔ)速是一分鐘100至250至500字。
Learn to listen and you will achieve a great success in your life.
學(xué)會(huì)聆聽(tīng)，日后定會(huì)成功。
